Privacy Policy

At DivyaSetu, customer satisfaction is our top priority.
If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
  • Products can be returned within 7 days of delivery.
  • The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
  • Items that are damaged, used, or altered will not be eligible for return.
2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized products
  • Items purchased during sale or clearance
  • Gift cards
  • Products marked as non-returnable
3. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order number
  • Clear photos or videos of the product

We will arrange a replacement or refund after verification.

4. Refunds
  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days.
  • The refund will be credited to your original payment method.
5. Return Shipping
  • Return shipping costs are borne by the customer, unless the return is due to our error (damaged or wrong product).
  • We recommend using a trackable courier service.
6. Cancellation Policy
  • Orders can be cancelled within 12 hours of placing the order.
  • Once the order is shipped, cancellation requests will not be accepted.
7. Contact Us

For return requests, shipping queries, or general assistance, please reach out to our team.

Contact Customer Support